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At Fitness Industry Limited we are committed to doing the right thing and respecting and protecting the privacy of all those who use our Websites, Apps and Services. That's why we've developed this Privacy Policy.

The following Privacy Policy explains the various ways in which we collect personal information and data about our users, explains when and why we will share personal data and details the rights and choices you have when it comes to your personal data. By using the Fitness Industry Insurance Website and Services, you're agreeing to be bound by the terms of this policy.

Our Website may contain links to other websites operated by other organisations which have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website, as we do not accept any responsibility or liability for websites of other organisations.

From time to time, this policy may change so you may want to check in from time to time to ensure you're happy with our changes. Questions about this policy or other practices relating to privacy can be sent to

Personal Data We Collect & Store

- Your Account Login Details which include your username and your chosen password.

- Information relating to your insurance choice.

- Your personal details which include: Postal and billing address, contact telephone number, email address and date of birth.


Website Browsing Data We Collect & Store

- The device you are using whilst on the website

- Your online browsing behaviour

- Purchasing behaviour and usage


Search engines

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Fitness Industry Insurance or any third party.

The only personal information gained from analytical data is the location of the IP Address which visited the website. This informs us of the Country and City from which the website user visited Fitness Industry Insurance's website.


Disclosure of personal Information

We may use your personal information to:

- Process payments you have made
- Collect payments from you
- Notify you of important changes to our Policies or Services
- Send you information about Products and Services you may be interested in from Fitness Industry Insurance or our selected partners
- Carry out our contractual obligations
- Enable access to specific Websites or Mobile App Services
- Improve the Products and Services we provide and to deliver a better Website experience
- Communicate better with you

Please be aware that in many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with other relevant bodies.

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.


We use computer safeguards such as firewalls, regular backups of data, encryption of data and secure password protection policies on all systems handling your personal information.

Please note that whilst we take appropriate technical and organisational measures to safeguard your personal data, we cannot guarantee the security of any personal data that you transfer over the internet to us.

How long do we store your data?

All data will be securely stored for the duration of your insurance policy term. Upon policy cancellation or non-renewal your details will be deleted from our system within 1 year.


Use of Cookies

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit the Information Commissioners Office ICO.